Bottega Veneta    News

Bottega Veneta Introduces the Certificate of Craft, a Lifetime Warranty Program

"We count days, not hours, to make our products. They are designed to last forever”

There are certain brands that, while iconic and widely known amongst handbag lovers, somehow remain under the radar and more understated. In a world of logos and in-your-face branding, there is something enticingly captivating about those “if you know, you know” brands, the ones that boast unmatched quality and craftsmanship.

Bottega Veneta is one of those brands; its bags will forever be a mainstay in your collection thanks to the timelessness they boast. Now, those bags will come with a lifetime warranty to match, further cementing their iconic place in one’s wardrobe.

A Commitment to Quality and Craft

Inspired by the brand’s ongoing commitment to unparalleled quality and the use of exceptional materials, Bottega Veneta announces an incredibly unique service called the Certificate of Craft. With this service, the alluring quality of Bottega Veneta’s distinct craftsmanship is further celebrated through a complimentary care service. This service is essentially a lifetime warranty program that offers unlimited refreshing and repair of the brand’s iconic bags.

“Bottega Veneta is extraordinary craft with exquisite design and creativity. The Certificate of Craft is born out of a desire to offer our clients a superior service of long-term preservation of their products” – Leo Rongone, CEO

This commitment is a step forward for Bottega Veneta and the retail industry in general, further encouraging the lifetime, multi-generational wear of products. The intention is essentially rooted in sustainability, as the brand continues to focus on responsible growth. By extending the life of an existing product, the need for replacement is reduced. The service will be offered at boutiques starting November 1st and will be presented as a physical card that coincides with the product’s serial number.

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She who shall not be named
She who shall not be named
1 year ago

This is what I’m looking for with luxury goods. The price should reflect the quality more than just the popularity of the brand.

I will put BV on my list for upcoming purchases.

Kaori
Kaori
1 year ago

Totally agree with you! Hope Chanel, Louis Vuitton and others will follow this. Especially Chanel as I can not justify with their price and poor quality.

spoiledinseattle
spoiledinseattle
1 year ago

I’d sure hope so with the prices they charge

Baby Baby
Baby Baby
1 year ago

Unfortunately, this only applies to NEW purchases directly from a Bottega boutique beginning in November.

Debdeb
Debdeb
1 year ago
Reply to  Baby Baby

Oh thanks for the update. I was wondering about that. Well hopefully my 2005 Bottega will remaining looking the way it’s looking now, only 1 year old! Lol. If I decide to buy a new one after Nov I will buy knowing that I have a great company standing behind the $4k I just paid and they will repair and refresh my bag free of charge for a lifetime! Shame on Chanel as you can spend double of that on ONE bag but they will not stand behind their product for a lifetime. They just told on themselves. They know they will have a ton of repairs to do as Bottega will not as they do it right the FIRST time.

Sandy
Sandy
1 year ago

I applaud the effort to assure buyers of designer goods that their investment can last a lifetime. Now, if I only wanted a BV bag, I have looked several times and I always end up buying a bag from another designer. Hopefully more designers will follow this trend, they certainly should!

Aspen
Aspen
1 year ago

UPDATE: ONLY SELECT STYLES ARE PART OF THE PROGRAM FOR NOW

Kara
Kara
1 year ago

While this is commendable on BV’s part, they only offer the lifetime warranty on certain handbags, wallets are not included – which is a shame considering wallets also take a beating through the years.

psny15
psny15
1 year ago

👏🏼👏🏼👏🏼👏🏼

Fabuleux
Fabuleux
1 year ago

This is not really new per se as something similar was already in place when I worked for BV 15 years ago. Complimentary small repairs and cleaning—although we rarely had clients taking advantage of it. What happens when the damage is just too severe to be repaired?

I do also wonder how this “new policy” will be dealt with when someone buys a very damaged bag on eBay for little money and then tries to get free repairs at the store. LOL A quick look at the PurseForum crowd and that’s what a lot of people do across brands.

Louis Vuitton has the “one-year warranty” but then after that repairs (that are possible) are subject to a fee, which has gone up tremendously in the past few years.

Debdeb
Debdeb
1 year ago
Reply to  Fabuleux

Hi! I just purchased a Bottega Veneta Intrecciato Hobo bag in goatskin recently from Rebag. It’s in very good condition, actually shockingly good as it’s from 2005. I was very pleased that a bag 18 years old would look like it’s just 1 year old! Lol. The person obviously used it sparingly. I was wondering the same thing as you, if my bag from 2005 can be repaired or refreshed when that time comes. For them to offer a lifetime warranty tells me they KNOW their bags are made to last! I believe it too as my 18 yr old Bottega in the color Bianco (off white) looks phenomenal! It also has the gold ring rivets! It was a seasonal bag. What a great find!

The Collector
The Collector
1 year ago
Reply to  Debdeb

Glad to hear you’ve had a great experience with your BV! I’m assuming your bag won’t be covered unfortunetly, since the story above mentioned a physical card they hand out to new purchases. Hopefully I’m wrong!

Noli Tumi
Noli Tumi
1 year ago
Reply to  Fabuleux

I can guarantee that LV no longer has that warranty in place. I bought an SLG and the canvas started peeling white within 2 months. I called and asked what I should do and they said I can bring it in to be repaired but I will be charged. I used the item normally, honestly quite lightly since I mostly pay with apply pay and don’t pull out my cards. I will never buy authentic LV again. The price isn’t worth it. I genuinely thought that with a luxury purchase I would get the peace of mind that if something was defective they would fix it – they said that its only for 30 days.

Fabuleux
Fabuleux
1 year ago
Reply to  Noli Tumi

The answer you received is incorrect. Return to the store and speak with the store manager.

Debdeb
Debdeb
1 year ago
Reply to  Noli Tumi

Yuck! That’s terrible! I noticed you called re the issue with your SLG however are you near a LV Boutique to where you can walk in? Sometimes you’ll have better service in the boutique as they can see it and sometimes will just do an exchange for you if they have the item in stock. In Dec 2021 or Jan 2022 I purchased a LV Nano Speedy with the UNDETACHABLE strap. Within 3 weeks and only 5 uses my vachetta chaps on the back of the bag were lifting and seperating from itself. I took it in to my SA that had me send it in for repair (free of charge) however about 1 month later it was returned as they had no vachetta to replace the chaps (That’s questionable as I needed very little vachetta. I think it was not worth their time imo) however they gave me a store credit for that bag (which was slightly more then what I paid as there was a price increase) and I used my credit to get a Speedy 20. I didn’t know it at the time but I’m glad that happened as the 20 is made much more superior then the Nano and the 20 size to me is just as cute. I say try going into a LV Boutique and if you are not close to one, call LV customer service AGAIN. It’s unfortunate but you need to fight for them to repair it. A card holder is meant to be used everyday for more then 2 months. It is obviously a quality issue. Try again.💗 I wish you the best in getting it repaired or at least a store credit.💗

Magdalena Fritch
Magdalena Fritch
1 year ago

I applaud this. There is a reason we invest in luxury goods for the promise of quality. However I have noticed that now it’s not about quality it’s about how much money they can get from us while selling us less quality products.

I bought a Fendi wallet on chain and within maybe less than 2 years the clasp was no longer functional. I contacted Fendi and instead they wanted to sell me a new wallet. When I refused because I love the one I have they had me go through all these hoops just to get ghosted at the end. All I got was an email saying they got my request never heard from them again.

The Collector
The Collector
1 year ago

You are absolutely right. Quality is rarely the highest priority from these designers nowdays and it’s frustrating that the prices have not reflected that.

Debdeb
Debdeb
1 year ago

Wow! Are they the first luxe brand to do this? That’s exceptional service! My first luxe bag was a LV in 2016. I assumed they had a lifetime warranty since their items are so pricey and was shocked they did not when I asked. I recently purchased a 2005 Bottega Veneta Intrecciato Hobo bag from Rebag. Obviously I won’t have a lifetime repair certificate however will Botegga still consider my bag to fall under that warranty if I ever needed repair or wanted it refreshed, as it is still a bag created by them?

Adangerousbeauty
Adangerousbeauty
1 year ago

theyre way overpriced despite the warranty they are offering

Patsy
Patsy
1 year ago

I watched this guy on tiktok @tanner.leatherstein dissect an Arco Mini. It’s definitely a quality product. BV was never in my radar until I saw that video.

The Collector
The Collector
1 year ago

Hallelujah! I love Bottega but have not collected any because their prices are very high. This is more of a motivation now to obtain something special. Thank you Bottega for leading the way! Hopefully these other houses will follow suit. The ones who don’t know their quality is subpar. We all know the craftsmanship from a few houses have suffered over the years.

Judita
Judita
1 year ago

Does anyone know if the service is boutique only or offered with online purchases too?

Zanib Abdullah
Zanib Abdullah
4 months ago

So I tried to use this service of warranty. For my repair of bag and you still have to pay for any repair