Pricing data from the mid-2000s can be hard to come by for any handbag; it’s not the kind of information that brands or stores keep in public archives, and PurseBlog itself was only just getting its start cataloging those sorts of things back in the mid-aughts. When the bags in question have never been sold online at all, the search for data only becomes more difficult, and that makes it all the harder to track the at-times-exorbitant price increases that those bags have received over the past decade. Racked did the dirty work of finding out how much Chanel’s prices have changed, and the result was surprising even to me. (more…)

[Editor's Note: This week, the PurseBlog staff is out of the office to enjoy the last little bit of summer. We'll return after Labor Day, but in the meantime, we'll be running both new posts and a few of our favorites from the past few months to get you ready for fall.]

More than any show this season, and perhaps in the history of time, Chanel Fall 2014 doesn’t require much of an explanation. Because I’m not sure exactly where that leaves me, though, I’d appreciate it if you’d allow me to be self-indulgent and give you one anyway. We can let Karl Lagerfeld host a fashion show in a faux supermarket, but I, personally, will not let him obviate my place in the universe. It’s my way holding on to some semblance of normalcy in a world where a fake Chanel supermarket is a thing that happens. (more…)

Around the PurseBlog offices, we spend an inordinate amount of time poring over photos of celebs and their favorite handbags, and over time, one thing has become apparent: famous people really, really love Chanel bags. Non-famous people do too, of course, but those photos are harder to come by.

Singers, actresses, models, It Girls, reality TV stars, novelists – there’s a little bit of everything in this compendium of celebrities and their beloved Chanel bags, and that’s probably what’s most notable about the finished product. It takes quite the iconic bag to look at home on the shoulders of such a diverse cast of characters, and Chanel’s signature pieces look lovely on all (well, almost all) of the women below.

At the end of July, I shared with you that my Chanel bag broke; more specifically, a screw came loose which left the closure plate on the bag dangling. I wanted to resolve this issue right after I wrote about it, but Vlad and I were already in the process of moving to Florida. (More specifically, we’ll spend half the year in NYC and half in Florida–more on that soon!)

I tried to make time to pop over to the Chanel boutique on 57th street in NYC before we came down to Florida, but in the rush of moving, it just didn’t work out. Once I arrived in Florida, I thought for sure I’d to make it down to Miami to go to the boutique right away, but the first few weeks have been super hectic and I didn’t make it over until this week.

I can happily report that my bag is completely fixed. In fact, I experienced the best customer service I’ve ever received. Chanel’s customer service team read my story and reached out to me via email. The representative emailed to let me know they’d like to help me fix my bag and asked for my number to talk it over with me.

As I reported previously, the screw coming out of my bag wasn’t something that I found atrocious. Over time and with use, bags will wear a bit, and of issues you can have with a bag, a screw falling out is a best-case scenario because it’s a straightforward thing to fix. The customer service representative called, was apologetic and got straight to the point: they wanted to help me fix my bag. She said she would help me set up a time to pop into the boutique and have it taken care of.

Chanel Reissue Bag

We set up a time for me to go down to the Chanel Bal Harbour boutique, and I intended to do it two weeks ago. It’s a 45 minute drive from our new place, and we have painters and a floor company in the house right now, so I just didn’t make it down. This week, I finally had time to hop down to Miami, but it was last-minute and I didn’t let the customer service rep know I was headed down at the time.

Though the customer service rep had set up a time with me and someone to meet in the store, the day I went no one expected me. However, I was promptly greeted by a sales associate, and right away he asked how he could help. I explained my predicament and he told me he would take my bag to the back to see if they had the screws and they would try to fix it on the spot. He came back out about two minutes later and let me know that they didn’t have the exact screws that my bag originally had, but they had similar ones that they could put in now as placeholders while they ordered the right screws for me. I loved this solution because it meant I didn’t need to send my bag out; I got to take my bag home, and the store fixed it so I could use it right away.

I was so thankful that the sales associate came up with a plan for me that let me use my bag and eventually still correct the screws as well. I thought it would take a while, but last night, I got a call letting me know that the boutique had the proper screws. Chanel then asked if I’d like to have them schedule a pickup with FedEx so I didn’t need to go down to the store–talk about going above and beyond.

Chanel Reissue Bag

Earlier today, I hopped in the car and headed to the boutique. I was the first customer in the store right as it opened and the store manager was the one who took care of me and fixed my bag. It took about 10 minutes to fix, and I wandered the store lusting after some of the most beautiful exotic Chanel bags I’ve ever seen. From the most delicious orange alligator Classic Flap to my current obsession, the black python Boy Bag, my love for Chanel was reinvigorated with the items I saw and the customer service I received.

I’ve heard so many not-so-great stories on PurseForum and via email when it comes to luxury customer service, from brands charging people exorbitant amounts to fix their bags to having to send out items for months at a time for small repairs. But this experience has been everything from accommodating to enjoyable. Thank you, Chanel, for taking care of my bag, both when you knew I had an audience for my issues and when you didn’t.

Here’s actress Chloe Grace Moretz, leaving her hotel in NYC at 5 a.m., carrying a Chanel Graffiti Backpack. We suspect Chloe’s heading toward the airport–she’s been in town for a few days doing press for her new flick If I Stay. The Chanel Graffiti Backpack looks far more appropriate on Chloe than most celebs, because…well, because she’s actually a teenager. A teenager with extremely high-end taste (here she is carrying a Chanel Mini Classic Flap to her Sweet 16 b-day party), but a teenager, nonetheless.

The Chanel Graffiti Backpack is definitely a celeb fave for air travel. We saw several stars toting it in LAX when we investigated the airport’s finest handbags. This backpack has been around for several months now, so do you feel you’re warming up to it, or will the graffiti backpack trend always be a bit of a stretch for actual adults?

I just can’t, you guys, this baby, she is so cute, look at her little cheeks.

*deep breath*

Ok! So. Now that my hormones have been shoved back into their proper places, I’m here to tell you that North West, instantly famous child of Kim Kardashian and Kanye West, has her very own page in the forthcoming 5th issue of CR Fashion Book. North, of course, made her editorial fashion debut in Vogue as an infant. (more…)

We regularly feature the photos and collections of women the world over who love showcasing their incredibly expensive handbag and shoe collections for thousands of curious onlookers, but that kind of sharing can have its downsides. Not long after going on both local and national TV to showcase her three-story closet, including dozens of Hermès and Chanel bags, among others, Houston resident Theresa Roemer is now missing more than a million bucks in designer wares. (more…)

One of the reasons I can justify (somewhat justify; it’s still an exorbitant amount of money) spending a lot of money on a designer bag is by reminding myself of the quality of the materials and craftsmanship that goes into making the bag. To this day, when I take my Hermès Birkin out of the box, I immediately smell the delicious leather; my Birkin may be 6 years old but it smells brand new. (more…)

If you were expecting Chanel’s Fall 2014 collection to be posed in a Target near you for the brand’s fall ads just because of the supermarket runway show, you were wrong. Karl Lagerfeld has gone in a workout direction for Chanel’s seasonal ads, choosing to focus on the sporty side of the collection (including tons of sneakers) instead of the grocery-themed details. With that in mind, the ads feature brand favorite Cara Delevingne and Binx Walton, a boxing gym and approximately one zillion of Chanel’s pre-fall and fall handbags. (more…)

Here’s heiress Nicky Hilton, flitting about amongst the common folk of NYC, looking uber-feminine and carrying a pastel pink Chanel Flap Bag, of course. This is one of Nicky’s many, many Flap Bags, and you check out the rest of her Flap Bag stash in “The Many Bags of Nicky Hilton”, which is probably due for a redux soon.

Nicky Hilton has been leaning pretty heavily on the Chanel bags lately. We’ve featured her six times on PB this year, and five times out of six, she was carrying Chanel. Some of her more interesting recent Chanel acquisitions include this five-figure Chanel Boy Brick Clutch, and this similarly pricey and exclusive Chanel No.5 Perfume Bottle Clutch.

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