One of the reasons I can justify (somewhat justify; it’s still an exorbitant amount of money) spending a lot of money on a designer bag is by reminding myself of the quality of the materials and craftsmanship that goes into making the bag. To this day, when I take my Hermès Birkin out of the box, I immediately smell the delicious leather; my Birkin may be 6 years old but it smells brand new.

A year and a half ago, for my birthday, Vlad planned the most amazing day and took me to Chanel to pick a bag I wanted. I left the Chanel boutique with a Reissue 227 and still remember feeling shocked by the $5,000 price tag. However, Vlad and I both decided it was a great purchase — it was a bag I had been lusting after for a long time, and I was absolutely thrilled to have it.

I’ve had no issues with this bag up until last week. The PurseBlog team went out for drinks after work and I was carrying my Chanel Reissue that day. Everything was going great, we had a beautiful view of the NYC skyline, cold drinks in our hands on a hot summer day and good company. I specifically remember going to open my bag to get my lipgloss out. Typically I open my bag without looking down (I know my way around my bags), but something caught my eye. Something funny was happening.

I looked down and stared at the back panel of the closure dangling down from the flap of the bag, swaying back and forth. I didn’t panic because I was stumped — what exactly was going on? I picked my bag up and realized one of the screws that holds the backing in place fell out, and the metal panel was dangling from my bag.

The broken $5000 Chanel Bag - Detail

Our assistant editor, Katherine, looked like she was going to cry for me. But I just stared at it, and then I showed Amanda, Bea, Shannon and Vlad. The first thing Vlad said to me was, “You need to write about this.”

I agreed, because of course I need to write about it. The fact is, a very expensive bag that I purchased not all that long ago had a part fall off. In the grand scheme of things, this is a best case scenario when it comes to having your bag break. Getting a new screw and putting it in should be an easy fix.

But the bigger problem is that this even happened in the first place.

If you remember, I shared how carefully I store my bags not long ago. My Chanel bag isn’t one of my most frequently used bags, and after each use, I put it away – first stuffing it with the paper that it originally came with, then tucked into its sleeper bag.

I’ve been too busy to go to the Chanel boutique to have the bag fixed, but when this first happened the PurseBlog team and I lamented over the idea of the what many major brands do when your bag breaks; they take it to fix it and have it for far too long.

Of course Vlad and I could go to a store to buy the right size screw and screw it into the bag, but that isn’t what I want to do. Each and every tiny bit of this bag made up the cost, and I’d love to have Chanel fix it. But more so, I’d like for things like this not to happen to my bags.

I understand any bit of wear can lead to problems, and as I said previously, this isn’t the biggest problem; there are far worse things that happen to bags. But nevertheless, when I pay a great amount for a bag, I do expect a certain type of quality.

I’ll keep you posted on what happens next.

The broken $5000 Chanel Bag (2)
Subscribe
Notify of
guest

126 Comments
Most Voted
Newest Oldest
Inline Feedbacks
View all comments
Sandy
Sandy
8 years ago

I agree completely…we are paying the extra $$ for craftsmanship, materials, and in some respect the name that comes with the bag. That named designer should stand behind everything that they manufacture. Wether it is a screw or something more it should be fixed immediately or replaced on the spot. No way should anyone have to send their bag away for 6 weeks (or more) for a manufacturing defect! I also expect that a bag of this status should (with standards of how it is taken care of) last for years without issue.

Megs Mahoney Dusil
8 years ago
Reply to  Sandy

I really am crossing my fingers this won’t be an ordeal. I’m going to stop by the store today to see what they can do, but I’m going out of town for a month and might just take it with me to Miami and see if they can do it down there. This is def to be continued…

Grace
Grace
8 years ago

I completely agree with Sandy. Forget about $5k, even if I buy a $1000 bag, I expect that with that price tag for a designer handbag comes the careful craftsmanship and better materials (even though I know that I’m partially paying for the name of the bag as well as everything else). Especially with the really expensive/MAJORLY famous brands like Chanel, Hermes, etc. it should NOT take sending a bag away for that long. In fact, I’d hope and think that minor issues (like your screw) would be able to be fixed in store, especially if it’s a flagship store or one with higher traffic.

Megs Mahoney Dusil
8 years ago
Reply to  Grace

Ya, I feel like they should have the proper tools and screws somewhere in store to fix this!

Winn
Winn
8 years ago

Thank you for sharing this. I think we are all made to believe, and want to believe, that high price means high quality. Unfortunately, I don’t think this is always necessarily true. Lately I’ve been very interested in different brands, their manufacturing, material quality, and durability. I’ve heard bad things about recent Saint Laurent bags when I researched purchasing a sac de jour. It’s very disappointing to hear this is happening with Chanel as well.

Maya
Maya
8 years ago
Reply to  Winn

Agreed, agreed, agreed! The Chanel Classic Flap bag has been on my list but I might actually reconsider…

Jen
Jen
8 years ago
Reply to  Winn

I don’t know what you have ready about the Sac Du Jour but I own one, and I love it too pieces! it is literally my everyday go to bag…I LOVEEEEEE my Sac Du Jour, Its worth every dollar! Do it!

b
b
8 years ago
Reply to  Jen

I love mine too! I have heard issues about other ysl bags being sensitive to rain and getting damaged but I haven’t had any issues with mine what so ever. Mine is the large.

Jen
Jen
8 years ago
Reply to  Jen

*Read *

Megs Mahoney Dusil
8 years ago
Reply to  Winn

It’s not something that should happen with any item really, but it’s def even more of a disappointment when it happens to a luxury item.

loraddavis
loraddavis
8 years ago

my Aunty
Ellie recently got a fantastic red Subaru WRX by work part-time using a
lap-top… Read Full Report J­a­m­2­0­.­C­O­M­

laura
laura
8 years ago

Wow, this is very disappointing. This shouldn’t happen to a Chanel bag, or any bag that expensive. I hope you get it fixed soon.

Megs Mahoney Dusil
8 years ago
Reply to  laura

Me too! I will update you!

Mona Thnvngs
Mona Thnvngs
7 years ago

Did we get an update on your screw issue? I just had the same issue happen to my jumbo classic flap bag. =/

C
C
8 years ago

I’m lenient about the fact that the screw broke- everything breaks at some point, and sh-t just happens. What does rile me up is that it takes weeks or even months to get your bag fixed. For most other high-end products (electronics, cars, etc), I think that paying such premium prices comes with the expectation that the retailer will fix or replace your product and do so PRONTO.

I’m assuming that a small problem like a missing screw can be solved in a matter of minutes, and UPS/DHL can move a package across the US or across the Atlantic in a day or two. So unless something catastrophic happened to your bag, I expect that the turnaround time be 1 week to 2 weeks, max. And NYC is hardly the middle of nowhere- it’s a major fashion capital and surely the luxury retailers there have partnerships with authorized repair workshops and such.

johnjsmelley
johnjsmelley
8 years ago
Reply to  C

uptil I saw the draft 4 $5514 , I be certain that…my… cousin woz like actualey bringing home money parttime online. . there dads buddy has done this for only fourteen months and just cleared the dept on there appartment and purchased a great Fiat Multipla . read the article J­a­m­2­0­.­C­O­M­

Sheree
Sheree
1 year ago
Reply to  johnjsmelley

This is about Chanel bags. Get Lost

Megs Mahoney Dusil
8 years ago
Reply to  C

I’m very lenient about this one, truly. It was more of an “oh crap the screw fell out” then anger. I would love for me to be able to go to Chanel and them have a screw somewhere and just fix it. That’s my hope! I haven’t had time to pop to the store yet, so once I do I will update you on what the process looks like.

Topher929
Topher929
8 years ago

Having worked for Coach for years and sending plenty of bags for repair, it was ALWAYS my favorite moment when a customer came in with a classic bag like a Beekman briefcase or a Willis. Our store had ALL those parts on-hand. Turnlock broke? Get a screwdriver, pry up the prongs, insert new hardware, flatten prongs: VOILA! Handle fell off on one side? Feed D-ring through leather, hold in place across dowell, insert and secure the screw pin: BAM! It made those few customers who bought bags… in the 80s (or their mom bought it in 1978 in one case) SO happy to be able to have the item fixed.

There really is something to be said for utilitarian construction.

Stina Sias
Stina Sias
8 years ago

I wouldn’t be lenient about that at all! I have lots of bags at lower price points that a brand new Chanel and have never had ANY piece fall off! I’ve been using my Rebecca Minkoff bag every day for 8 months and it looks brand new. I would be totally mad but that’s just me. If they are really cool about it, like you said, that would make up for it.

Mya Wilkes
Mya Wilkes
8 years ago

Oh wow! I’m so sorry that happened Megs and I completely understand wanting it to be fixed by Chanel themselves. Frankly this shouldn’t have happened and so quickly as well, I’d be proper pissed too.

It’s CHANEL for crying out loud!

Megs Mahoney Dusil
8 years ago
Reply to  Mya Wilkes

It seems odd that it happened, I’ve never had this happen on any other bag I own. But it is a small fix, so I’m hoping it will be a quick fix!

T Tara Bagnista
T Tara Bagnista
8 years ago

A few years ago one of the straps on my LV Cabas broke and it was sent away for repair. Since I put a lot of stuff in my bags, I gave them a pass, even though I had to drive 3 hours to a LV store. Besides, the charge to repair was nominal (about $30), given that I had paid around $990 for the bag in 2004. The most surprising and impressive thing happened when I got it back. LV had replaced both straps–the second at no charge–so that the two straps would match (I was too cheap to op for that myself). If I had paid $5K (not something I could afford), I might not be so forgiving, especially for a bag that is not heavily used.

Megs Mahoney Dusil
8 years ago

That’s really good customer service on their part and they clearly cared to make sure your bag looked nice. How long did it take to get it back?

T Tara Bagnista
T Tara Bagnista
8 years ago

This was about five years ago, so I really don’t remember; however, it was in the range of weeks rather than months.

Megs Mahoney Dusil
8 years ago

That’s not too bad, some bags go away for months and months at a time, which I think it silly.

T Tara Bagnista
T Tara Bagnista
8 years ago

When it was ready, I was too paranoid to trust it being sent via Fedex or UPS because if it had gotten lost or damaged, I envisioned an argument over the value of a “used” handbag. So, two friends and I did the 3-hour drive back to Chicago to pick it up, had lunch and then drove 3 hours back home. Although the drive was tiring, at least I had my bag safe and sound. When I bought it in 2004, it was one of the few luxury bags I owned. Since I don’t carry the Cabas too often these days, the color of the replacement straps still look like new.

Sharon Macklin
Sharon Macklin
8 years ago

I only have one Chanel – a black PST. I hardly ever carry it, but won’t part with it either! I bought it in the Chanel in SoHo years ago. On a later trip to NYC, I realized that a screw that holds the strap to the bag had come out…so I took it back. They replaced the screw on the spot, and gave me some additional screws, just in case it happened again.
I agree that your bag shouldn’t have broken, but maybe (just maybe) you’ll get the same kind of service I did!

Stardustgirl
Stardustgirl
8 years ago
Reply to  Sharon Macklin

That’s the sort of service I think you should get! Just in case you do find screws loosening again, I put a tiny drop of superglue on the threads of mine when I fixed it so that they’d not work themselves loose again. So far, so good.

Megs Mahoney Dusil
8 years ago
Reply to  Sharon Macklin

Fingers crossed! I am going to stop by today and see what they can do!

pinksky777
pinksky777
8 years ago

OMG I completely understand your frustration, I had a screw situation myself! I posted a new thread in the Givenchy forum less then a month ago regarding my very beloved, and very NEW (2 months old) black mini antigona. Long story short, I was picking up some groceries on a sunday afternoon and went to reach for my wallet when I noticed that the strap of my bag a almost falling off! I was very confused until I noticed that the two little spiked screws, that basically assure the strap from falling off, were gone! the backings we’re there oddly enough, but the main screws we’re gone (who knows where). Completely annoyed beyond believe, I called the boutique SSENSE in old Montreal where I had purchased the bag initially. The sales person gave me her condolences and said to come in immediately with the bag and they could send it to be fixed or figure it out, and also told me to e-mail her pictures of the problem so that she could forward it to the assistant manager. I did so, and the next morning I went in with my bag and explained to the ass. manager that this was absolutely ridiculous and she said they could send it to their cobbler that they send all their high-end stuff to be repaired. I immediately said no with the reasoning that the cobbler would obviously not have the identical stud screws that the bag came with, and I didn’t pay almost $2000 for a bag that would have different screws than the original ones. I do have to mention that these are very noticeable on the bag compared to yours. Anyways, she said they couldn’t do anything besides shipping it to givenchy themselves but that could take up to 5 months!!! I looked her dead in the eyes and very calmly, but filmy said I wasn’t going anywhere until she gave me a brand new bag. These things are completely unacceptable when you pay that much for a handbag and I wasn’t going to wait months or change the appearance of my bag with deferent screws because that was “the best they could do”. NOT MY PROBLEM. Lets just say less then 10 minutes later she appeared from the back store with a brand new bag, identical to my own, and stated “I’m going to make everyones life easier and just give you this new bag an switch the cards.” I said thank you, and walked out with my beautiful new bag! All in all, my point is to make sure women out there hear these type of stories and to not be shy to demand for what they deserve.

B
B
8 years ago
Reply to  pinksky777

Way to stand up to them and get your bag replaced with a new one.

Megs Mahoney Dusil
8 years ago
Reply to  pinksky777

Oh ya I would NEVER let a cobbler be the one to fix the bag when it was 2 months old, cost as much as it did, etc. That is insane. Really glad you stood your ground on that!! As you should have!

Mya Wilkes
Mya Wilkes
8 years ago
Reply to  pinksky777

You go girl, nicely done! I’ll be damned if I let a “cobbler” touch my bag after pay that amount.

A
A
8 years ago

I don’t think it’s that big a deal. Every brand even major designers have a dud every once in awhile. This happened to my LV galleria when I first got it, I brought it in and in 20 minutes it was all fixed and three years later, everything has been perfect.

Megs Mahoney Dusil
8 years ago
Reply to  A

I’m not super upset at it – I’m a bit disappointed because I still don’t think it should happen, but I don’t find it to be a huge issue.

GG Pastel