According to a recent study by the Luxury Institute, Seattle-based department store Nordstrom is the leading retailer among wealthy American shoppers. The industry research firm surveyed shoppers with household income of $150,000 per year or more for the 2012 Luxury Consumer Experience Index, Women’s Wear Daily reports, and Nordstrom came out on top in a survey that included questions about satisfaction with store personnel, in-store experience and customer satisfaction. For many of you, these findings probably don’t come as much of a surprise.
Nordstrom has long been a bastion of excellent customer service; even comedian Kathy Griffin has a routine about her mom’s fondness for returning things to the department store, which has a reputation for taking back almost anything, under almost any circumstances. Percentages of survey respondents who would both shop there again and recommend the store to family or friends were both in the mid-90s, which is literally just about as good as a store can get. So what makes Nordstrom so likable? And if you’re not a Nordstrom fanatic, where do you prefer to shop? (more…)