Comments on: Questions for Louis Vuitton CEO

By: Mrs.Norma Smith

Mrs.Norma Smith — Sun, 18 Oct 2009 01:17:28 +0000

Dear Mr.Daniel Lalonde, As the CEO of (LV) I admire your work and the beautiful art of the purses as well as the luxurious luggage pieces. My only question for you is could I have an autographed picture of you ? I hope you don’t feel this question is inappropriate.It is truly genuine. Thank you for your time.I think you are fabulous.

By: M Blackwell

M Blackwell — Mon, 31 Aug 2009 08:10:22 +0000

”I would ask him” Why does every campaign feature a movie star? Just because they are actress’ and actor’s does not necessarily mean they really know and understand what luxury is. I adore Louis Vuitton, I have an entire room of Luggage and Trunks in Monogram Canvas. But I would be able to adore them even more if they would give regular persons the opportunity, to be featured in Louis Vuitton Ad Campaigns, or even perhaps Royalty. ” That’s what I would ask ”

By: lucy

lucy — Thu, 18 Jun 2009 15:30:20 +0000

Hi,Dear Mr Daniel Lalonde
How are U? I want to ask you,
do you known the site http://www.knockoffnamebag.com
it was replica louis vuitton lonline shop!
you can get a LV bags knockoff from China!
Thank you and welcome visit!

By: Rebecca

Rebecca — Wed, 17 Jun 2009 06:16:38 +0000

I have couple of questions too

1) Does LV plan to come with a non-leather line ever?
Would love to see a completely non leather line for animal lovers.

2) What does LV plan to do about the numerous fakes everyehere?

3) Will there be a 20% increase this year as well, given the economic situation.

By: Blueberry

Blueberry — Thu, 21 May 2009 14:22:49 +0000

Any updates on the cocktail party ?

By: rashroosha

rashroosha — Wed, 20 May 2009 11:04:29 +0000

i would ask him(how can i steal your job?)

By: mrsjones

mrsjones — Tue, 19 May 2009 11:03:20 +0000

1. What’s your opinion on Dana Thomas’ deluxe: how luxury lost its lustre, that lv monogram has become as common as mcdonald’s arches?
2. Will Japan and Hawaii continues to remain lv’s special location, always the first to get limited editions releases?
3. With the closure of eluxury, will lv’s official website receive international orders now?

Thanks,
Mrsjones, Malaysia

By: starqueen

starqueen — Tue, 19 May 2009 06:41:16 +0000

Why are you not allowing overseas buyers to buy from the US website even if they have a legitimate address in the US?
If you want your business to grow faster – you need to accept sales from overseas buyers. I am sick and tired of having to pay top dollars in Australia for a bag! Why dont they recognise Australian credit cards for payment!

Anyone in Sydney will tell you that we pay an arm and a leg for a bag here!!!

Also, I dont think Madonna will help you…I adored your ads with Deneuve, Gorbachev, Andrei and Stefi, Sofia and her father.

Yes, Madonna is an icon but she is more of a Dolce & Gabanna or Versace …if you ask me…

By: Purrrfect

Purrrfect — Mon, 18 May 2009 23:44:10 +0000

Why Madonna ? Couldn’t you find anyone better?! Some of the ads at first… well, shall we say…seem to be all about her crotch. Glad those were revised…but please find someone with more class please.

By: Cherie L.

Cherie L. — Mon, 18 May 2009 22:49:19 +0000

Bonjour Monsieur Lalonde,

1. What are Vuitton’s plans in terms of retaining Marc Jacobs as Creative Director? Will there be a shift toward selecting a French designer if Marc Jacobs is to be replaced.

2. Statistics show that Vuitton sales have not decreased in North America and worldwide, even in this current economic environment. What can be attributed to this resilience in Vuitton’s market demands?

3. Do you use any Vuitton product(s), and which one is your absolute favourite?

By: Esquired

Esquired — Mon, 18 May 2009 20:59:23 +0000

Dear Mr Daniel Lalonde,

What are the plans for Louis Vuitton to revive brandname for people, that are interested in exclusive materials, high build quality, and strong customer service? Unfortunately, image of being a lavel, that “apologises” specific fashion taste of “nouveau riche” for money, they are paying for desired LV monogramms, can be effective to sell everything for non-qualified customer, but not for too long.

Thanks,
Mikhail.

By: Renee

Renee — Mon, 18 May 2009 16:15:01 +0000

While the words “LV” bring to mind luxury leather goods, to LV lovers, it also reminds me the lack of customer service at LV boutiques. What is LV doing to change that connotation? Will the sales associations learn customer service? this is not just one bad experience, it is the rants all over TPF.

Will there be original designs released soon? there has been too many reissues and re-releases of similar designs and colours.

By: Otter

Otter — Mon, 18 May 2009 16:14:50 +0000

What is the next big design trend in handbags?

By: Sheila

Sheila — Mon, 18 May 2009 16:04:47 +0000

I would like to hear in his own words how he defines “the Louis Vuitton customer”.

By: missy

missy — Mon, 18 May 2009 15:29:51 +0000

Where do you think LV would be without Marc Jacobs?

By: Celia

Celia — Mon, 18 May 2009 15:06:17 +0000

LV has been in the market for so long, and for some time, only a few like me, craved for an LV. (I’ve been buying LV since the early 80’s). But something shifted a few years ago when everybody just seemed to want AN LV BAG. I’d like to know what accounted for the shift and if there was any intentionality in creating new strategies and/or designs and if this can be shared with us, bag lovers.

By: LindaK

LindaK — Mon, 18 May 2009 14:07:52 +0000

What has LV, as a well-known and high-profile company, done to contribute to society?

By: KathyB

KathyB — Mon, 18 May 2009 13:45:48 +0000

Why has quality control taken a downturn over the past decade? Bags don’t seem to be as well made as they used to be.

By: miko

miko — Mon, 18 May 2009 13:43:21 +0000

I’d like to know how much each bag costs to make versus how much each bag is sold for. Something basic like a speedy 25 or something.

I would also like to know if the 20% rise is gonna happen again next year… I can’t handle saving my pennies so carefully and then getting played again.

By: Melissa

Melissa — Mon, 18 May 2009 12:33:11 +0000

I would want to ask just 2 questions….
* Why isn’t customer service a priority within the company? Every Sales Associate should be properly trained in customer service skills prior to assisting customers. Customer service training is not a one time event…training must be continuous and must include every level of staff, management included. Is there some reason LV has decided that adequate customer service is not worth the effort?

* Return Policies are important to buyers. Many other high end companies offer more generous return policies. I would love to see LV offer a better return policy that is in the best interest of the buyer rather than in the best interest of LV alone.