Comments on: eLuxury to Close Retail Operation

By: Brooke

Brooke — Thu, 31 Dec 2009 02:19:18 +0000

They had HORRIBLE, and I mean, HORRIBLE customer service.

By: louis vuitton bags

louis vuitton bags — Sat, 08 Aug 2009 20:48:27 +0000

That shyt is HOTTT��I��m lovin�� it to death��Gucci and louis vuitton is always making fresh moves!

By: Jack

Jack — Sun, 12 Jul 2009 22:36:48 +0000

by the way, who is Mam? This person needs to be slapped.

By: Sofipty

Sofipty — Thu, 02 Jul 2009 04:50:42 +0000

I loved Eluxury, it was the best site ever. I loved the design, the way they displayed their products, the details, the pictures. I mean it was a trully amazing site, and no doubt the people doing the development were pros. Unfortuntaly, probably the maintance was costing them too much, and the sales margin generated trough the site didn’t justify the operational expenses associated to maintaining the site. I find this hard to believe though but who knows maybe they are just trying to maximize profits and this seems as a low hanging fruit to achieve the desired results.
I hope there is a better rationale behind this desicion other than mere cogs/opex reduction. As a luxury customer, I find it annoying that such a convinient way or buying products is no longer available. Perhaps the intent is to increase demand by limiting the delivery channels?
I am looking forward to hear more insider info! Lookinf forward to everyone’s posts.

My few cents.

By: CMW

CMW — Tue, 23 Jun 2009 17:09:27 +0000

I am truly sorry to see eLuxury close their retail site. I bought my first pair of Celine Tennis shoes January of 2003 (yes, I checked my order history and YES, I still have them). Many LV bags, luggage, scarves, dior and fendi shoes followed…

And, lucky me, my final purchase is the Dolce & Gabbana Pink Ostrich Wristlet at roughly 25% of the original retail price (sorry my fellow shoppers).

Looking forward to the magazine too!

By: Banana

Banana — Wed, 10 Jun 2009 00:34:42 +0000

Ok I couldn’t resist and I created a name as fruity as Apple.

I don’t know who Apple is, but I have to say a couple things. eLuxury sells over 80 brands. Less than ten of those brands are owned by LVMH. So Tallymia, you’re assertion, which is widely held by the public and even by many fashion and retail professionals, is correct. The only LVMH brands offered on eLuxury that have their own e-commerce sites are: LV and Fresh, or and Pucci, which wanted eLuxury to do their e-commerce several years ago but Ann thought they were too small to bother, so a few years later the Yoox group was able to do it for Pucci (which was upsetting in Paris since many people on the LVMH board always expected eLuxury to be the incubator to launch most of the LVMH e-commerce sites, thats why the employees in SF at eLuxury thought Paris was so generous with funding for so many years). Back to who from LVMH that’s sold on eLuxury has their own e-commerce for areas that eLuxury ships: Dior does not, nor does Fendi, or MJ.

I just took a look at the line up of brands and already quite a few have pulled their items from the site or they are sold out (most likely pulled from the site as Yohji did) http://www.eluxury.com/estore/brands/index.jsp;jsessionid=1VWJQP20NXSJECRDSY4U3NQKEOLEA2NC

Note how many LVMH brands? Yeah, hardly any.

Anyway, the most important thing for journalists to do is not weep that the business is closing, but to ask why LVMH says they are closing the ‘retail operation of eluxury’ when retail is all eluxury was. It just makes publishers and journalists look scared of offending the LVMH advertising and bloggers look like they’re afraid they’ll not be invited to the next bloggers breakfast if they confront hot air press releases.

I’m looking forward to the magazine by the way, hope it comes soon.

By: Michelle

Michelle — Sun, 22 Mar 2009 22:21:49 +0000

I am honestly puzzled by Mam. Why are you so suspicious and angry?

By: Annie

Annie — Fri, 06 Feb 2009 04:23:56 +0000

I can’t believe they are closing down. I purchased all my LV bags and wallets from Eluxury. I really like their tax free purchase.

By: Brenda

Brenda — Sat, 31 Jan 2009 10:19:40 +0000

Thank you mam, i think you’re right about Apple. i smell bullsh*t. there are sooo many liars out there, trying to pretend they’re something they are not. Apple is one of those people. Then there are the gullible monkeys that take everything they see as truth, then get mad when someone challenges that “truth”, Jane is one of those people.

By: Mam

Mam — Sat, 31 Jan 2009 10:13:34 +0000

I write for a newspaper. “…reporters submit articles to their editors that are usually riddled with errors” is a bunch of bull. Maybe at the crappy newspapers, but not at the one I work for. All I was trying to do was protect you ladies from poor information. She claimed to have inside information. She claimed credentials… and her credentials looked bogus to me… so I warned that her info might be bogus too. There were no ulterior motives involved Jane. And Merve, I never corrected her on the use of anal-retentive. So you are not correcting me.